TESTIMONIAL

Watch how Coffex optimized their operations

Established coffee machine provider

Read the case study: Click here

"If you want to solve your paper record problems and you want to digitize your operations and you want to elevate your customer experience go and use FieldEx"

Sam Kuek, Technical Manager

Hidden cost your coffee machine business face

These are what makes a strong case for why a CMMS is essential for coffee machine businesses.

This challenges results in great losses in potential revenue

$100,000

Loss from a coffee machine provider that makes $1M in revenue

80%

Customers switch brands due to poor customer experience

Reactive Maintenance

Machines frequently break down due to a lack of scheduled servicing, increasing customer downtime.

Disorganized Asset Management

No centralized system for tracking resulting in misplaced equipment and stock shortages.

Poor Coordination Between Teams

Sales teams overpromise without checking technician availability.

Rental & Leasing Challenges

Untracked rental periods, lost loaner machines, and inefficient return inspections.

Inefficient Field Service

Manual technician assignments and lack of real-time tracking delay service responses.

Slow & Inefficient Sales Process

Manual quoting, rental agreements, and unverified machine availability lead to lost opportunities and double bookings.

Compliance & Safety Risks

Missed safety checks, no audit trails, and unstructured risk assessments lead to regulatory and liability concerns.

Lack of Communication & Reporting

Missed maintenance reminders, invoicing errors, and untracked support requests cause confusion and dissatisfaction.

Processes

We created FieldEx for you

New business opportunities brewing

Growth is great, but handling rental inquiries can quickly become chaotic. Paperwork piles up, follow-ups get missed, and key details slip through the cracks.

Our system seamlessly integrates with your CRM

Turning inquiries into properly tracked orders & contracts

Installations - Effortlessly installing coffee machines

We understand the complexities of getting a coffee machine up and running from site inspections, scheduling technicians, and making sure you have the right parts on hand.

Digital checklists to ensure site inspections are thorough and nothing gets overlooked

Smart scheduling to match the right technicians to each job

Parts inventory tracking to prevent last-minute shortages

Maintenance - Keeping your machines brewing smoothly

Preventive maintenance shouldn’t be a puzzle.

Automatically generate maintenance schedules based on machine types and contract requirements

Receive alerts when machines are due for descaling, cleaning, or sanitization

Track all maintenance history in one place for quick reference

Repair - Handling breakdowns like a champ

Breakdowns happen—but they don’t have to disrupt your business. Our platform helps you:

Log and track repair requests in seconds

Generate professional repair quotation on the spot

Efficiently manage loaner machines to keep customers happy

Track machines through workshop repairs with detailed checklists

AI-Powered coffee machine service management

Provide insights into team performance and engagement

Ai Overview

AI overview of all machine installations.

Ai service summary reports

Get concise summaries highlighting recurring issues, parts replaced, and insights on specific machine models.

Service time predictions

AI-powered estimates for helping you schedule the right number of technician.

Intelligent maintenance checklists

Create machine-specific maintenance checklists with a simple prompt.

Smart Parts Inventory

Receive AI-driven recommendations for coffee machine parts based on service history

Ai knowledge center

Upload machine manuals, brewing guides, and training materials to create an AI-powered knowledge hub that delivers model-specific troubleshooting advice.

Step-by-step repair guidance

Get intelligent step-by-step repair instructions based on machine type, common issues, and maintenance history