‍Sterra harnessed the power of FieldEx for unmatched operational efficiency

Scaling Fast, Losing Visibility

Despite their innovative products, Sterra struggled to scale their field operations efficiently. Outdated processes and poor visibility made it harder to meet rising demand while maintaining service quality. Their challenges included:

Job progress was hard to track

• Sterra relied on spreadsheets and manual updates to monitor service requests, delaying decisions and impacting reporting accuracy.

Manual processes slowed everything down

• Paper-based systems created errors, inefficiencies, and wasted team capacity — especially as daily operations grew more complex.

Technician management lacked structure

• Without real-time insights into technician locations or performance, job assignments were misaligned, and delays became common.

Mileage tracking was inaccurate

• Manual mileage logs led to claim errors and unnecessary reimbursement costs, hurting Sterra’s cost control and transparency.

Real-Time Control with FieldEx

To gain visibility, automate key tasks, and optimize technician performance, Sterra turned to FieldEx’s all-in-one field service platform.

Live job tracking

FieldEx gave Sterra real-time visibility into job statuses, technician activity, and customer feedback — no more messy spreadsheets.

Team visibility & smart assignments

‍With GPS check-ins and auto-matching by skill and proximity, Sterra was able to assign the right technician to each job faster, cutting delays and improving service flow.

Automated mileage tracking

‍GPS-based mileage logs replaced manual entries, reducing errors and cutting mileage reimbursement costs by 50%.

Process automation

‍Job orders, checklists, and technician reporting were fully automated, freeing up time and improving accuracy across operations.
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“Overall, FieldEx is a great tool for field service operations. It saves time and helps reduce operating costs.”