Lamarsa Coffee Machine Company in Malaysia moved service requests off WhatsApp and onto FieldEx. Result: 40% less time managing field service and 50% less paper.
time savings in managing field service operations
increase in workload efficiency
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Lamarsa Coffee Machine Company is a Malaysia-based specialty coffee equipment retailer and authorized service center, offering premium brands, expert guidance, and reliable repair and warranty support for homes, cafés and businesses.
"FieldEx is easy to use, beginner friendly, with fast setup, clear guides, and an intuitive interface."
Lamarsa Coffee Machine Company specializes in the repair and servicing of coffee machines – supporting customers who depend on their equipment to function seamlessly, day in and day out. As their customer base grew, service requests, job creation and machine records were spread across several tools. Keeping up got harder with every new job.
“The majority of the information distribution was done via spreadsheets, WhatsApp ... and there was no proper record of what’s coming in and what’s going out.”
– Bryan K | After-Sales Specialist Technician, Lamarsa Coffee Machine Company
FieldEx brought Lamarsa’s service operations into one platform, so requests, jobs and machine records now sit in the same place.
“After implementing FieldEx, there’s proper information being recorded down and we are able to delegate jobs much easier.”
– Bryan K | After-Sales Specialist Technician, Lamarsa Coffee Machine Company
Since implementing FieldEx, Lamarsa has achieved meaningful, measurable gains across its service operations:
These improvements have helped Lamarsa scale operations without adding complexity – while maintaining service quality and responsiveness.
Today, Lamarsa views FieldEx as a key enabler of growth – helping the team stay organized, scale service capacity, and deliver a more professional customer experience. With better visibility, faster coordination and continuous improvements to the platform, FieldEx supports Lamarsa’s ambition to grow without operational friction.
“The system is easy to navigate and user-friendly for both our internal team and technicians in the field. It provides efficient job tracking, helps us stay organized, makes asset management much easier, and with the recent mobile access update, it has become even more user-friendly.”
– Claudia T | General Manager, Lamarsa Coffee Machine Company (as reviewed on Capterra)
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