Scale customer satisfaction

Let your customers schedule their own appointments.

Get customer feedback through customized survey forms.

Keep customers in the loop by giving them easy access to their essential data points with you.

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Trusted by industry leaders

Keep customers in the know, not in the dark

customer satisfaction

Empower customers, eliminate wait times

Simplify customer service by giving customers the power to schedule appointments, stay updated, and track progress.

Simplify your customers' service request submission process.

Let customer's schedule their own appointments. No more lengthy waits or stressful urgent requests.

Keep customers in the loop and easily track your team's SLA compliance.

Customer-led Appointment Scheduling

Make it the customer’s call

Empower customers with self-scheduling, eliminating wait times and stress.

Let customer's schedule their own appointments. No more lengthy waits or stressful urgent requests.

Connect your Google/Microsoft calendar to display availability, minimizing double bookings and optimizing your time.

Automatically create jobs based on customizable templates when a customer selects a time slot.

Stay within easy reach of your customers to provide prompt assistance.

Notifications & on-the-way updates

Automated Surveys for Valuable Insights

Automate custom job surveys to efficiently collect customer feedback. Receive insightful reports that reveal satisfaction and team performance.

Get valuable customer feedback with custom survey forms on the job types that matter to you.

Save time and effort with automated survey sending after job completion.

Gain insights into team performance and customer satisfaction through detailed reports based on feedback.

Digital Signatures

The all-important customer sign offs

Make your customers' lives easier by giving them the power to approve work orders effortlessly, confidently, and quickly.

Say goodbye to waiting for those pesky billing cycles. Get paid instantly.

FieldEx's mobile app allows your agents to capture customer signatures digitally and effortlessly send them a receipt of the work, right from their phones.

Embrace a greener future by eliminating paper and going digital.

features by role

Built for everyone

Job/Sales order management

Know what's going on, what needs to be done, & what's already done.

Attendance
records

Field agents can apply for leave so tasks won't be assigned to them.

Real time alerts & triggers

Get real time updates of orders & statuses, which trigger a follow up.

Hierarchy based access

Maximize data security with role dependent access controls based on user.

Reports & dashboard

Build your own reports using the report builder for operational analysis.

Open API integration

Integrate with existing systems to automate tasks.

Field agent dashboard

Know the day's schedule as soon as you log in to the mobile app.

Customer 360

A comprehensive hub of all the customer's details to better prepare ahead.

Google & MS Office calendar

Integrate and connect your work calendar all in your mobile.

Field agent dashboard

Know the day's schedule as soon as you log in to the mobile app.

Customer 360

A comprehensive hub of all the customer's details to better prepare ahead.

Google & MS Office calendar

Integrate and connect your work calendar all in your mobile.

Integrations

Connect all your favourite tools

FieldEx is designed to fit your workflows. You have the power to personalize and adjust every aspect to align with your specific operations, no matter what kind of work you do.