Magnum: paperless operations and automatic reports with FieldEx

Magnum reception at Wisma Magnum, Kuala Lumpur

INDUSTRY

Leisure & entertainment

COMPANY SIZE

201-500 employees, 41 field teams

COUNTRY

Malaysia

PROBLEM SOLVED

Replacing WhatsApp and spreadsheets

REPLACED

Paper forms and manual reports

FIELDEX FEATURES USED

Job orders, inventory, scheduled reports, SLA tracking

Since 1968, Magnum has been a beloved brand in Malaysia, offering engaging recreational experiences that connect communities. To support its next phase of growth and enhance operational efficiency, Magnum partnered with FieldEx to embrace digital transformation and streamline internal workflows.

What Magnum says about FieldEx

★★★★★
4.0
"A job order system with SLA tracking offers improved metrics for managing jobs, optimizing manpower, and overseeing operational efficiency."
SF
Soon Fatt T.
Engineer
Read on Capterra

THE CHALLENGES

Drowning in paper, struggling with speed

As Magnum expanded, manual processes, rising costs and a lack of visibility began to slow performance and increase risk across the business.

Paper Overload and Rising Costs: Forms, inventory sheets and reports were handled on paper, which took up space and caused delays and frequent errors. Printing, storing and managing documents also drove up costs and manpower needs.
Time-Consuming Workflows: Repetitive tasks drained productivity and left teams little time for higher-value work.
Inaccurate Records: Manual data entry created inconsistencies in business records and reports, leading to financial discrepancies.
No Real-Time Monitoring: Without live insight into job progress, staff activity or inventory, it was hard to stay responsive and agile.
Unreliable Inventory Tracking: Errors in stock levels and restocking schedules made it harder to meet demand and manage supply.

‍

Before and after FieldEx

Operational Area	Before FieldEx	With FieldEx
Paperwork & Forms	Forms, inventory sheets and reports were handled on paper, causing delays and frequent errors.	Digital documents replace physical forms, all accessible in one system.
Operating Costs	Printing, storing and managing physical documents drove up costs and manpower needs.	Going paperless cut paper-related costs and effort.
Data & Reporting	Manual data entry caused inconsistencies in records and reports.	Job orders, inventory logs and reports are generated automatically, with scheduled delivery.
Live Monitoring	No live insight into job progress or staff activity.	Real-time tracking of team activity and job progress, with SLA alerts as deadlines approach.
Inventory Tracking	Errors in stock levels and restocking schedules.	Live stock levels support more accurate restocking.

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THE SOLUTION

How Magnum uses FieldEx

Magnum uses FieldEx to replace paperwork, automate routine processes and get real-time visibility from one centralized platform.

One Digital Dashboard: Job orders, reports, inventory, metrics and feedback are managed in a single system, accessible anytime, anywhere.
Fully Paperless Operations: Digital documents replace physical forms, making information easier to find and removing paper-related delays and costs.
Automated Workflows and Reports: Job orders, inventory logs and reports are generated automatically, which cuts errors and speeds up work. Reports can also be sent out on a set schedule.
Real-Time Insights: Live tracking of team activity, stock levels and job progress supports faster decisions and quicker responses to customers.
SLA Tracking and Alerts: SLA management is centralized, and the team is notified when deadlines are approaching so they stay on target.

THE RESULTS

Results at Magnum

FieldEx has empowered Magnum to run leaner, greener and smarter, delivering operational wins while supporting its sustainability goals.

25% Leaner Field Operations: Required field manpower went from 55 to 41 personnel, with the freed-up resource budget reallocated elsewhere.
Lower Costs, Smaller Footprint: Going paperless cut operational costs and supported Magnum’s environmental commitments.
Stronger Customer Experience: Faster workflows and accurate data make it easier to deliver consistently high service quality.

“The Reports module in FieldEx significantly simplifies our reporting process. It automatically creates the reports we need and sends them out based on the schedule we set. All reports are on time and up to date. We no longer do manual reporting!"

– Tang Soon Fatt | Technical Services Department, Magnum