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Alan Dick has been operating in Brunei market since the late 1970s, It is a distinguished leader in the telecommunications industry, has built a global reputation for delivering top-notch RF (radio frequency) products and comprehensive infrastructure projects. With strategic offices in the UK, Brunei and Malaysia, the company offers a diverse range of services, including cellular, data, radar and broadcast systems, catering to sectors such as telecommunications, oil & gas, defense and enterprise.
Despite their technical prowess, AlanDick Brunei recognized the need to enhance operational efficiency and compliance management. To address these needs, the company partnered with FieldEx to streamline processes and improve project management, ultimately enhancing their ability to deliver successful outcomes.
With up to 26 team members moving around the country to various work sites, both offshore and onshore, AlanDick Brunei faced the significant challenge of organizing and dispatching their technicians promptly each morning. Ensuring that the right people were in the right locations at the right times was crucial for their operations.
“We operate in the field and in the office, we have up to 26 people moving around the country on various work sites, we have to get them organized in the morning, we have to make sure people go to different locations – some of them offshore, some onshore, so the organization and getting people at the right places is quite important”
Poor visibility of operations led to issues such as inefficient team coordination and untracked job progress, leading to potential delays, increased costs and customer dissatisfaction.
AlanDick Brunei faced challenges in maintaining compliance with industry regulations. Tools and equipment required regular inspections. Manually managing these tasks risked delays and safety issues. Failing to comply can result in hefty fines, legal issues, and reputational damage.
Keeping track of staff training and certifications manually can lead to lapses, resulting in non-compliance and safety risks.
Generating reports that accurately reflect specific needs is time-consuming and complex. This makes identifying key areas for improvement or cost-saving opportunities more difficult.
Ensuring clear and transparent communication with customers about their service status is essential to maintaining satisfaction. Without effective updates, customers can feel uninformed and frustrated. AlanDick Brunei needed to improve their customer engagement to provide better service transparency and build stronger relationships.
FieldEx’s Smart Scheduling feature ensures that the most suitable field agents are paired with specific tasks. This automated system considers factors like skill sets, availability and proximity to the job site, ensuring optimal resource allocation and enhanced operational efficiency. This way, you can keep track of your team with ease and reduce the risk of errors or delays.
FieldEx provides real-time data access, offering comprehensive visibility into various aspects of your operations. Whether it's tracking team locations, monitoring job progress, or overseeing inventory movements, you can make informed decisions instantly. Notifications for low inventory levels help prevent stock-outs, ensuring smooth and uninterrupted operations.
“FIeldEx gives myself and the people in the office some degree of visibility when we dig into as far as where the guys are and what they're doing, It's given us visibility while not being too intrusive to what the guys are doing. It's good to be able to have that sort of aspect of management, and the tool helps us with that.”
FieldEx automates compliance tracking and reporting, helping you stay up-to-date with industry regulations effortlessly. This ensures that your operations adhere to necessary legal standards, minimizing the risk of non-compliance and associated penalties.
FieldEx automates the scheduling of regular inspections and audits, ensuring timely compliance checks and helps maintain high standards of safety and quality without manual intervention.
“The measurement tools have to be inspected – even the training for the guys is periodically renewed, so FieldEx just gives us that database and the reminders that we need to make sure all this is done so as to not interrupt our work and slow it down. All those certifications are mandatory for us to do, so FieldEx helps us manage that aspect of the work.”
FieldEx automates the tracking of employee training and certifications, ensuring all employees are up-to-date with required training, maintaining compliance and safety standards across your organization.
FieldEx allows personalization of reports by including the most relevant information based on your role and responsibilities. This feature helps you generate budget reports to monitor spending and identify cost-saving opportunities, aiding strategic decision-making.
FieldEx simplifies complex data by transforming it into easy-to-understand graphs, charts, and visual widgets. This visual representation helps you gain insights quickly and make informed decisions with confidence.
FieldEx enables you to use filters to narrow down data by specific timeframes, regions, or job types. This feature allows you to focus on the insights that directly relate to your needs, making data analysis more efficient and actionable.
“FieldEx is very useful for getting reports about what's happened during the day, at the end of the day. If there are any issues, we can be made aware of that quite easily by looking into the system, so it's been very helpful.”
FieldEx empowers your customers with access to all the latest information they need through an intuitive end customer portal. This feature offers clarity and transparency, sending immediate notifications of job completions and keeping customers informed at all times.
FieldEx’s intuitive job tracking page provides live service updates at every step of the process. This real-time tracking ensures that your customers are always aware of the status of their service jobs, enhancing transparency and trust.
AlanDick Brunei's collaboration with FieldEx has notably transformed their operations. By leveraging FieldEx’s advanced features, AlanDick Brunei has overcome key challenges, including coordinating field and office teams, enhancing visibility into work progress, and ensuring compliance adherence. The solution has streamlined their processes, improved regulatory management and enriched customer engagement, driving greater efficiency and reliability in their service delivery.
This partnership not only addressed their immediate challenges but also set a foundation for continued success and innovation.
