9 Best Coffee Machine Maintenance Software in 2025
Discover the best field service management software for your coffee business. We list down the best based on pros, cons, and pricing for you to consider.
Effective field service management is essential for businesses across industries, from manufacturing to healthcare. Choosing the right platform can streamline maintenance operations, enhance asset management, and optimize workforce efficiency.
In this article, we compare leading field service management solutions, including FieldEx, ManWinWin, Eagle CMMS, Fiix CMMS, EZO, Augury, TrackAbout, Trillium Facility Solutions, and ServiceChannel. We break down their key features, pros and cons, and pricing to help you find the best fit for your organization’s needs. Whether you’re looking for advanced analytics, mobile accessibility, or seamless integrations, this guide will help you make an informed decision.
But before we get knee-deep into that, what exactly is coffee machine maintenance software? Check this blog out (you'll be glad you did!) Why Use Coffee Machine Maintenance Software?
FieldEx: Comprehensive Field Service Operations Management
FieldEx offers an all-in-one platform designed to streamline maintenance operations across various industries, including manufacturing, construction, fleet management, and medical services. By integrating features such as equipment and asset management, preventive maintenance, field service management, and business intelligence, FieldEx enables organizations to enhance efficiency, reduce downtime, and maximize profitability.
Key Features
Equipment & Asset Management: Maintain detailed records of assets, track locations, monitor usage, and manage contracts effectively.
Preventive Maintenance: Automate maintenance scheduling based on time, usage, or sensor data to prevent unexpected failures.
Field Service Management: Assign tasks to field agents considering availability, skills, and location, with real-time progress tracking.
Spare Parts & Inventory: Manage stock levels, track part usage, and receive alerts for low inventory to ensure necessary parts are always available.
Business Intelligence & Analytics: Generate customizable reports and dashboards to gain insights into operational performance and make informed decisions.
Why Choose FieldEx
FieldEx stands out for its user-friendly interface, customizable workflows, and robust mobile capabilities, allowing teams to access critical information on the go. Its scalability makes it suitable for both small businesses and large enterprises, adapting to evolving organizational needs. The platform’s seamless integration with existing enterprise tools enhances collaboration and data consistency across departments.
Read about how FieldEx helped Coffex Coffee Roasters with their business here.
Pros
Comprehensive Functionality: Offers a wide range of features covering all aspects of maintenance management.
User-Friendly Interface: Intuitive design facilitates easy adoption and efficient use.
Scalability: Adapts to the needs of both small and large organizations.
Mobile Accessibility: Empowers field agents with real-time access to information via mobile devices.
Integration Capabilities: Seamlessly connects with other enterprise tools to enhance data flow and collaboration.
Cons
Learning Curve: Due to its extensive features, new users may require time to fully familiarize themselves with the platform.
Pricing
FieldEx offers a subscription-based pricing model starting at $35 per user per month. Additional asset management and helpdesk support modules are available as paid add-ons.
ManWinWin: The Versatile Maintenance Management Software
Developed by Portuguese engineers with over 40 years of experience, ManWinWin serves a global clientele across 120+ countries. The software caters to diverse industries such as manufacturing, facilities management, fleets, and infrastructures, providing tools to streamline maintenance processes, reduce equipment downtime, and enhance team productivity.
Key Features
Asset Management: Comprehensive tracking and management of equipment, including detailed records and documentation.
Work Order Management: Efficient creation, assignment, and tracking of maintenance tasks with real-time updates.
Preventive Maintenance Scheduling: Automated planning of routine maintenance to prevent unexpected equipment failures.
Inventory Control: Monitoring and management of spare parts and inventory levels to ensure availability.
Mobile Accessibility: Dedicated Android and iOS apps enabling maintenance requests, work order reporting, and QR code or NFC tag scanning for on-site operations.
Integration Capabilities: Structured API allowing seamless integration with existing applications and systems.
Smart Assistant (Winston): AI-driven assistant providing real-time alerts, insights, and forecasts to aid in decision-making.
Augmented Reality Support: AR features assisting technicians with visual instructions and real-time equipment data.
Why Choose ManWinWin
ManWinWin stands out for its flexibility, adapting to various maintenance scenarios with ease. Its intuitive interface ensures quick adoption by teams, while advanced technologies like AI and AR position organizations at the forefront of maintenance innovation. The software’s scalability makes it suitable for businesses of all sizes, and its global recognition underscores its reliability and effectiveness.
Pros
Comprehensive Functionality: Addresses all aspects of maintenance management, from asset tracking to preventive maintenance.
User-Friendly Interface: Simplifies navigation and reduces the learning curve for new users.
Advanced Technology Integration: Incorporates AI and AR to enhance maintenance operations.
Mobile Support: Empowers field technicians with robust mobile applications for on-the-go access.
Global Recognition: Trusted by thousands of users worldwide, reflecting its proven track record.
Cons
Learning Curve for Advanced Features: While the basic interface is user-friendly, mastering advanced features like AI and AR may require additional training.
Integration Effort: Integrating with existing systems might necessitate technical expertise and time.
Pricing
ManWinWin offers a free version, ManWinWin Express, suitable for a single user managing up to 100 assets. Paid plans are structured as follows:
Maintenance Module: €39 per user/month, includes one backoffice access and one web/mobile app access.
Maintenance + Stock and Purchase Management: €54 per user/month, adds stock management and purchase orders modules.
Full Package with Plugins and API Integration: €75 per user/month, encompasses all features, plugins, and API integration.
A minimum of two users is required for paid plans, with additional web/mobile users available at €20 per user/month.
Eagle CMMS offers a robust platform that enables organizations to efficiently manage work orders, preventive maintenance, asset tracking, and inventory control. Serving a diverse range of industries, including healthcare, education, manufacturing, and hospitality, the software facilitates real-time collaboration among maintenance teams, ensuring tasks are completed promptly and assets operate at peak efficiency.
Key Features
Work Order Management: Streamline the creation, assignment, and tracking of work orders to enhance operational efficiency.
Preventive Maintenance Scheduling: Automate routine maintenance tasks to minimize equipment downtime and extend asset lifespan.
Asset Management: Maintain detailed records of all assets, including maintenance history and specifications, for informed decision-making.
Inventory Management: Monitor and control spare parts and supplies to ensure necessary items are always in stock.
Mobile Accessibility: Access the platform via mobile devices, allowing technicians to update work orders and asset information in real-time from any location.
QR Code Management: Utilize QR codes for quick access to asset details and maintenance history, improving response times.
Why Choose Eagle CMMS
Eagle CMMS distinguishes itself through its commitment to continuous improvement and customer satisfaction. The platform’s recent enhancements include a refreshed user interface, optimized performance, and strengthened security features, all designed to provide an exceptional user experience. With flexible subscription plans and a scalable architecture, Eagle CMMS caters to organizations of all sizes, offering a cost-effective solution for comprehensive maintenance management.
Pros
User-Friendly Interface: Intuitive design facilitates easy adoption and efficient navigation.
Comprehensive Functionality: Offers a wide range of features to manage all aspects of maintenance operations.
Mobile Support: Empowers field technicians with real-time access to critical information via mobile devices.
Scalability: Accommodates the needs of both small businesses and large enterprises.
Transparent Pricing: Provides clear subscription plans with no hidden fees, including a free trial for new users.
Cons
Cloud-Only Deployment: No on-premise deployment option is available, which may be a consideration for organizations with specific hosting requirements.
Pricing
Eagle CMMS offers several subscription plans to accommodate varying organizational needs:
Starter: $118 per month, includes 100 monthly work orders, 25 GB storage, and management of up to 5 sites.
Enhanced: $200 per month, offers 200 monthly work orders, 50 GB storage, scheduled reporting, KPI dashboard, and management of up to 15 sites.
Standard: $255 per month, provides 350 monthly work orders, 100 GB storage, API and webhooks, and management of up to 25 sites.
Professional: $300 per month, includes 500 monthly work orders, 500 GB storage, API, webhooks, and management of up to 50 sites.
All plans come with unlimited user accounts and 24/7 customer support. A free trial is also available for new users to explore the platform’s capabilities.
Fiix CMMS: User-Friendly with Robust Features
Designed to serve a wide range of industries, including manufacturing, food and beverage, and oil and gas, Fiix CMMS offers tools to efficiently manage maintenance activities, reduce equipment downtime, and enhance overall productivity. Its mobile accessibility ensures that maintenance teams can perform tasks and access critical information from anywhere, facilitating seamless operations.
Key Features
Work Order Management: Simplify the creation, assignment, and tracking of work orders to enhance operational efficiency.
Asset Management: Maintain detailed records of all assets, including maintenance history and specifications, for informed decision-making.
Preventive Maintenance Scheduling: Automate routine maintenance tasks to minimize equipment downtime and extend asset lifespan.
Inventory Management: Monitor and control spare parts and supplies to ensure necessary items are always in stock.
Mobile Accessibility: Access the platform via mobile devices, allowing technicians to update work orders and asset information in real-time from any location.
Integration Capabilities: Connect seamlessly with other business systems, such as ERP and accounting software, to streamline workflows and data sharing.
Analytics and Reporting: Generate customizable reports and dashboards to gain insights into operational performance and make informed decisions.
Fiix Foresight: An AI-powered tool that analyzes maintenance data to identify trends and provide actionable insights for continuous improvement.
Why Choose Fiix CMMS
Fiix CMMS stands out for its intuitive design, making it accessible to users with varying levels of technical expertise. Its scalability accommodates the needs of both small businesses and large enterprises. The platform’s commitment to continuous improvement ensures that users benefit from regular updates and new features, keeping their maintenance operations at the forefront of industry standards.
Pros
User-Friendly Interface: Simplifies navigation and reduces the learning curve for new users.
Comprehensive Functionality: Offers a wide range of features to manage all aspects of maintenance operations.
Mobile Support: Empowers field technicians with real-time access to critical information via mobile devices.
Integration Capabilities: Seamlessly connects with other enterprise tools to enhance data flow and collaboration.
AI-Powered Insights: Utilizes artificial intelligence to analyze data and provide actionable maintenance insights.
Cons
Reporting Limitations: Some users have noted that the reporting features could be more flexible and customizable.
Integration Challenges: While integration capabilities are robust, setting up connections with certain third-party systems may require additional technical expertise.
Pricing
Fiix CMMS offers several subscription plans to accommodate varying organizational needs:
Free: $0 per month, suitable for small teams with basic maintenance management needs.
Basic: $45 per user, per month, includes features such as unlimited preventive maintenance, reports, and email support.
Professional: $75 per user, per month, offers advanced features like multi-site management, AI-powered insights, and custom analytics.
Enterprise: Custom pricing based on modular and customizable solutions.
All plans come with access to the Fiix mobile app and integration capabilities. A free trial is also available for new users to explore the platform’s functionalities.
EZO (Formerly EZOfficeInventory): Intuitive Interface and Comprehensive Features
EZO offers a centralized platform designed to help organizations efficiently manage their assets throughout their lifecycle, from acquisition and deployment to maintenance and disposal. Serving a diverse range of industries, including construction, education, healthcare, and event management, EZO enables businesses to reduce equipment downtime, optimize inventory levels, and enhance overall productivity.
Work Order Management: Create, assign, and monitor work orders to ensure timely completion of maintenance tasks.
Preventive Maintenance Scheduling: Automate routine maintenance to minimize unexpected equipment failures and extend asset lifespan.
Inventory Control: Monitor inventory levels, track usage, and generate purchase orders to maintain optimal stock levels.
Mobile Accessibility: Utilize mobile applications with barcode and QR code scanning capabilities for real-time asset tracking and updates.
Integration Capabilities: Seamlessly connect with various business systems, including Zendesk, Jira, Dropbox, and OneDrive, to enhance workflow efficiency.
Why Choose EZO
EZO stands out for its user-friendly design, making it accessible to users with varying levels of technical expertise. Its scalability accommodates the needs of both small businesses and large enterprises, allowing organizations to tailor the system to their specific requirements. The platform’s robust mobile support ensures that teams can manage assets and maintenance tasks on the go, promoting flexibility and responsiveness.
Pros
Intuitive Interface: Simplifies navigation and reduces the learning curve for new users.
Comprehensive Functionality: Offers a wide range of features to manage all aspects of asset and maintenance operations.
Mobile Support: Empowers field technicians with real-time access to critical information via mobile devices.
Integration Capabilities: Connects seamlessly with other enterprise tools to enhance data flow and collaboration.
Scalability: Adapts to the evolving needs of organizations of all sizes.
Cons
Limited Reporting Capabilities: Some users have noted that the system’s reporting features may not meet all advanced analytical needs.
Mobile App Limitations: The mobile application, while functional, may lack some features available in the desktop version.
Pricing
EZO offers a subscription-based pricing model with various tiers to accommodate different business needs. Below is the pricing for the monthly subscriptions:
Advanced: $50 for everything in Essential, and scheduled services, advanced reporting, carts, custom fields (all modules), and purchase orders.
Premium: $65 for everyhing in Advanced, and custom substates, service desk integrations, project view, SSO & Google Workspace Integration, advanced access control/custom roles, multi tier approval, and request portal.
Enterprise: custom pricing for everything in Premium, and global private cloud option, custom security, custom integrations, custom Terms of Services, account manage, and item trail.
Augury: AI-driven Machine Health Solutions
Founded in 2011, Augury leverages advanced artificial intelligence and the Internet of Things (IoT) to deliver real-time insights into machine performance. By continuously monitoring equipment and analyzing data, Augury’s platform helps industries such as manufacturing, pharmaceuticals, and food and beverage to predict and prevent machine failures, optimize maintenance strategies, and reduce operational costs.
Key Features
Continuous Monitoring: Utilizes IoT sensors to capture real-time data on equipment conditions, including vibration, temperature, and magnetic flux.
AI-Driven Diagnostics: Employs machine learning algorithms to detect anomalies, diagnose issues, and recommend corrective actions before failures occur.
Process Health Optimization: Analyzes production processes to enhance quality, throughput, and energy efficiency, reducing waste and emissions.
Integration Capabilities: Seamlessly integrates with existing Enterprise Asset Management (EAM) and Computerized Maintenance Management Systems (CMMS) to streamline workflows.
Hybrid Intelligence Support: Combines AI insights with expert human analysis to guide maintenance teams in prioritizing and planning activities effectively.
Why Choose Augury
Augury stands out for its ability to transform maintenance operations from reactive to proactive through its cutting-edge AI technology. By providing accurate, real-time diagnostics and actionable insights, Augury enables organizations to enhance equipment reliability, extend asset lifespans, and achieve significant cost savings. Its solutions are designed for quick deployment and scalability, ensuring a fast return on investment and adaptability to various industrial environments.
Pros
Proactive Maintenance: Shifts maintenance strategies from reactive to predictive, reducing unplanned downtime.
Comprehensive Monitoring: Offers continuous, real-time monitoring of critical equipment parameters.
Expert Support: Provides access to reliability experts for enhanced decision-making and support.
Scalable Solutions: Designed to accommodate businesses of varying sizes and industries.
Proven ROI: Clients report significant returns on investment, often within months of implementation.
Cons
Implementation Costs: Initial setup and integration may require substantial investment, which could be a consideration for smaller enterprises.
Data Integration Complexity: Integrating with existing systems may present challenges and necessitate dedicated IT resources.
Pricing
Augury offers customized pricing based on the specific needs and scale of the organization. Factors influencing pricing include the number of assets to be monitored, the complexity of integration, and the level of support required.
TrackAbout: Optimizing Returnable Containers
Established in 2000, TrackAbout specializes in providing businesses with tools to monitor, manage, and maintain their returnable containers and physical assets. Serving industries such as packaged gas, chemical distribution, and durable medical equipment, TrackAbout’s platform enhances operational efficiency by offering real-time visibility into asset locations and statuses. This visibility aids in reducing downtime, preventing asset loss, and improving overall productivity.
Key Features
Asset Tracking: Utilizes barcode and RFID technology to monitor asset locations, statuses, and histories, ensuring accurate and up-to-date information.
Maintenance & Dynamic Workflows: Enables advanced tracking and reporting on container maintenance, inspections, and testing, facilitating preventive maintenance and compliance.
Rental Calculation: Manages rental rates, calculations, and billing, ensuring accurate invoicing and revenue tracking.
Customer Tracking Portal: Provides clients with controlled access to asset information, enhancing transparency and customer service.
Mobile Access: Offers native iOS and Android applications, allowing users to perform asset tracking and management tasks on the go.
Why Choose TrackAbout
TrackAbout stands out for its specialized focus on returnable container management, offering a suite of modules tailored to address industry-specific challenges. Its cloud-based deployment ensures scalability and accessibility, while seamless integration capabilities with systems like NetSuite and JD Edwards EnterpriseOne streamline workflows. The platform’s emphasis on real-time data and comprehensive asset visibility empowers businesses to make informed decisions, reduce operational costs, and enhance customer satisfaction.
Pros
Comprehensive Tracking: Provides detailed monitoring of assets throughout their lifecycle, from acquisition to disposal.
User-Friendly Interface: Intuitive design facilitates easy adoption and efficient navigation for users.
Mobile Accessibility: Empowers field personnel with real-time data access and entry via mobile devices.
Integration Capabilities: Seamlessly connects with various enterprise systems, enhancing data flow and operational efficiency.
Industry-Specific Solutions: Offers tailored modules addressing the unique needs of industries like packaged gas and medical equipment.
Cons
Initial Setup Investment: The one-time setup fee may be a consideration for smaller enterprises with limited budgets.
Learning Curve: Users may require time to fully familiarize themselves with the platform’s extensive features and functionalities.
Pricing
TrackAbout’s pricing structure varies based on asset quantity and selected features. The entry-level package includes a minimum one-time setup fee of $2,500, with annual subscription costs adjusted according to the number of assets and modules utilized. For precise pricing tailored to specific business needs, it is recommended to contact TrackAbout directly.
Established in 2002, Trillium Facility Solutions provides a cloud-based maintenance management system tailored for commercial facilities, including restaurants, convenience stores, and multi-site operations. The platform enables users to efficiently create and track work orders, monitor maintenance activities, and manage service providers, all through an intuitive interface accessible via web and mobile applications.
Key Features
Work Order Management: Simplifies the creation, assignment, and tracking of maintenance tasks, ensuring timely completion and real-time updates.
Service Provider Coordination: Connects users with a vetted network of service providers nationwide, facilitating prompt dispatch and communication.
Preventive Maintenance Scheduling: Automates routine maintenance tasks to prevent equipment failures and extend asset lifespans.
Mobile Accessibility: Offers a user-friendly mobile app, allowing facility managers to place service orders, receive real-time updates, and manage tasks on the go.
IoT Integration: Utilizes AI and machine learning to monitor equipment health, providing alerts and generating work orders upon detecting issues.
Why Choose Trillium Facility Solutions
Trillium stands out for its commitment to simplifying facility maintenance without imposing financial burdens. The platform offers free access with no start-up costs, subscription fees, or monthly minimums, making it an attractive option for businesses seeking cost-effective solutions. Its extensive network of service providers and emphasis on real-time communication ensure that maintenance issues are addressed promptly and efficiently. They even have a service specifically catered for coffee and espresso equipment repair and maintenance.
Pros
Cost-Effective: No start-up costs, subscription fees, or monthly minimums, providing a budget-friendly solution.
User-Friendly Interface: Intuitive design facilitates easy adoption and efficient navigation for users.
Nationwide Service Coverage: Access to a vast network of vetted service providers across the United States.
Real-Time Updates: Stay informed with instant service status updates through the mobile app.
Comprehensive Service Offerings: Provides a wide range of maintenance services, including HVAC, plumbing, electrical, and more.
Cons
Limited International Availability: Primarily focused on the U.S. market, which may limit accessibility for international users.
Potential Learning Curve: Users transitioning from other systems may require time to adapt to the platform’s features and workflows.
Pricing
Trillium Facility Solutions offers its maintenance software without any start-up costs, subscription fees, or monthly minimums, allowing businesses to utilize the platform without financial commitments.
ServiceChannel: Leading Facilities Management Platform
Established to empower facilities and store operations teams, ServiceChannel offers a Software-as-a-Service (SaaS) platform that serves as a single source of truth for location and asset management. The platform caters to a diverse range of industries, including retail, restaurant, grocery, and healthcare, facilitating the efficient management of maintenance and repair operations across numerous sites. By integrating a vast service provider marketplace and offering professionally managed services, ServiceChannel enables businesses to enhance operational efficiency, ensure brand consistency, and deliver exceptional guest experiences.
Key Features
Work Order Management: Streamlines the creation, assignment, and tracking of maintenance tasks, ensuring timely completion and real-time updates.
Asset Management: Provides detailed tracking of assets throughout their lifecycle, aiding in informed decision-making regarding maintenance and replacements.
Preventive Maintenance: Automates scheduling of routine maintenance to prevent equipment failures and extend asset lifespans.
Service Provider Marketplace: Access to a network of over 70,000 vetted service providers, enabling businesses to source high-performance contractors across various trades and regions.
Analytics and Insights: Offers dashboards, reports, and relevant metrics, providing data-driven insights to optimize performance and reduce costs.
Mobile Accessibility: Empowers field teams with mobile applications for on-the-go access to work orders, asset information, and real-time updates.
Why Choose ServiceChannel
ServiceChannel stands out for its integrated approach to facilities management, combining a robust software platform with a vast service provider marketplace and managed services. This combination ensures that businesses can maintain operational excellence while minimizing costs. The platform’s scalability makes it suitable for organizations of all sizes, from those managing a handful of locations to enterprises overseeing thousands of sites globally. Additionally, ServiceChannel’s commitment to continuous innovation ensures that clients benefit from the latest advancements in facilities management technology.
Read how they helped Philz Coffee with their business here.
Pros
Comprehensive Platform: Offers an all-in-one solution for facilities management, encompassing work order management, asset tracking, and service provider sourcing.
Extensive Service Provider Network: The vast marketplace of vetted providers ensures quality service and competitive pricing.
Data-Driven Insights: Advanced analytics facilitate informed decision-making and strategic planning.
User-Friendly Interface: Intuitive design promotes easy adoption and efficient navigation for users.
Scalability: Accommodates the needs of both small businesses and large enterprises with multi-location operations.
Cons
Implementation Complexity: Integrating ServiceChannel with existing systems may require dedicated IT resources and time.
Cost Considerations: While offering extensive features, the pricing structure may be a consideration for smaller businesses with limited budgets.
Pricing
ServiceChannel offers subscription-based pricing, typically structured per location. Given the platform’s scalability and the varying needs of different organizations, pricing is customized based on factors such as the number of locations, selected features, and level of service required.
Conclusion
Selecting the right field service management software is crucial for optimizing maintenance operations, reducing downtime, and improving overall efficiency. Each platform discussed in this article, FieldEx, ManWinWin, Eagle CMMS, Fiix CMMS, EZO, Augury, TrackAbout, Trillium Facility Solutions, and ServiceChannel, offers unique strengths tailored to different industry needs.
For businesses prioritizing comprehensive functionality and ease of use, FieldEx and ManWinWin provide robust asset management and preventive maintenance tools. Mobile accessibility and cloud-based solutions are key strengths of Eagle CMMS, Fiix CMMS, and EZO, making them ideal for on-the-go field service teams. Companies looking to leverage AI-driven insights to predict and prevent failures may benefit from Augury’s advanced analytics. Meanwhile, TrackAbout excels in returnable container tracking, Trillium Facility Solutions offers cost-effective facility maintenance, and ServiceChannel stands out for its extensive service provider marketplace.
Ultimately, the best choice depends on your organization’s specific requirements, whether it’s scalability, integration capabilities, or industry-specific features. Investing in the right field service management platform ensures smoother operations, increased productivity, and long-term cost savings. Evaluate your business needs carefully, explore free trials where available, and choose a solution that aligns with your operational goals.
FieldEx is a B2B field service management software designed to streamline operations, scheduling, and tracking for industries like equipment rental, facilities management, and EV charging, helping businesses improve efficiency and service delivery.
Don’t just take our word for it
Hear from some of our amazing customers who used FieldEx
"If you want to solve your paper record problems and you want to digitize your operations and you want to elevate your customer experience go and use FieldEx"
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